Contact Us

Thank you for visiting Pouchie. Our customer support team is here to assist you with questions about our products, orders, shipping, returns, refunds, or your shopping experience.

Customer Support

For general questions or assistance with an existing order, please contact us using the information below:

Email: support@pouchie.online
Phone: +1 (516) 681-9695

When contacting us regarding an existing purchase, please include your order number and the email address used when placing your order whenever possible. This helps us locate your order and assist you more efficiently.

Mailing Address

Pouchie
2011 Russell St
Covington, KY 41014
United States

Please contact our customer support team before sending a return to this address. Returns sent without prior authorization may not be processed correctly.

How We Can Help

Our customer support team can assist with:

• Product questions

• Order information

• Shipping and delivery questions

• Order changes or cancellations, when possible

• Returns and refunds

• Damaged, defective, or incorrect items

• General store inquiries

We aim to provide clear and helpful assistance as quickly as reasonably possible.

For questions about our policies, please review the relevant policy pages available on our website or contact us directly.

Thank you for shopping with Pouchie.