Return & Refund Policy

At Pouchie, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, eligible products may be returned within 30 days under the terms described below.

30-Day Return Policy

We offer free returns and refunds within 30 days of delivery for eligible purchases.

To qualify for a return, your request must be submitted within 30 days from the date your order was delivered. Items should be returned in substantially the same condition in which they were received, with original packaging where reasonably possible.

To begin a return, please contact us at:

Email: support@pouchie.online

Please provide your order number, the email address associated with your purchase, and a brief explanation of the reason for your return.

Our customer support team will review your request and provide return instructions when applicable.

Please do not send products back without first contacting us. Unauthorized returns may result in processing delays.

Free Returns

For eligible returns accepted under this policy, Pouchie provides return service at no additional return-shipping cost to the customer.

Return instructions will be provided after your return request has been reviewed and approved.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at support@pouchie.online.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging, where appropriate

We will review the information and work with you toward an appropriate solution, which may include a replacement or refund.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, credit card provider, or payment service.

Original shipping charges are not applicable because Pouchie provides free standard worldwide shipping.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible. In such cases, you may request a return after receiving the order in accordance with this policy.

Exchanges

If you would like a different item, please contact our customer support team. Depending on product availability and the circumstances of your request, we may recommend returning the original item and placing a new order.

Return Abuse

Pouchie reserves the right, to the extent permitted by applicable law, to refuse returns involving suspected fraud, abuse, or repeated misuse of our return policy.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Contact Us

For questions about returns or refunds:

Pouchie
2011 Russell St
Covington, KY 41014
United States

Email: support@pouchie.online
Phone: +1 (516) 681-9695