Shipping Policy

Thank you for shopping with Pouchie. We are committed to making your ordering and delivery experience as straightforward as possible.

Free Worldwide Shipping

Pouchie offers free standard shipping worldwide on orders placed through our online store.

There is no minimum purchase requirement for our standard free shipping unless a different condition is clearly stated during a specific promotion.

Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Delivery times may occasionally be affected by factors outside our reasonable control, including carrier delays, customs procedures, severe weather, holidays, transportation disruptions, or unusually high order volumes.

Order Processing

After you place an order, we begin preparing it for shipment.

Once an order has entered processing, we may not be able to modify the shipping address, change products, or cancel the order. If you notice an error in your order details, contact us at support@pouchie.online as soon as possible.

Shipping Confirmation

When available, shipping or tracking information will be provided after your order has been prepared and dispatched.

Tracking information may require some time to update after the carrier receives the shipment.

International Orders

We ship to supported destinations worldwide.

International orders may be subject to customs procedures or local import requirements depending on the destination country.

Customers are responsible for ensuring that products ordered from Pouchie may legally be imported into their destination.

Where taxes, customs duties, import fees, or similar charges apply and are not collected during checkout, responsibility for such charges will be determined by applicable law and local customs requirements.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City

• State or province

• Postal or ZIP code

• Country

• Contact information

If you notice an error, contact us immediately. We cannot guarantee that shipping information can be changed after an order has entered processing.

Delayed Orders

Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur.

If your order appears significantly delayed, please contact support@pouchie.online with your order number so our customer support team can review the available shipping information.

Lost Packages

If tracking information indicates a potential delivery problem or you believe your package has been lost in transit, please contact us.

We will review the available information and, where appropriate, work with the relevant shipping provider to determine the next steps.

Delivered but Not Received

If tracking indicates that your package was delivered but you cannot locate it, we recommend checking around the delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package.

If the package still cannot be located, contact our customer support team for assistance.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs showing the condition of the package and affected product.

We will review your request according to our Return & Refund Policy.

Returns

Eligible products may be returned within 30 days of delivery, with free returns provided in accordance with our Return & Refund Policy.

Please contact us before returning any product so that we can provide appropriate instructions.

Contact Us

For shipping-related questions:

Pouchie
2011 Russell St
Covington, KY 41014
United States

Email: support@pouchie.online
Phone: +1 (516) 681-9695